FAQ

Yes. 94–100% of our products are made from plant- and mineral-based raw materials, certified by ECOCERT, an independent organization. Our products contain no synthetic fragrance, phosphates, chlorine, parabens, GMO-derived ingredients, or artificial colorants.

Yes. All of our products carry The Vegan Society trademark. None of our products contain animal-derived ingredients, and no animal testing is conducted at any stage of production.

Yes. All of our products have dermatologically tested, hypoallergenic formulas. Even so, if you have sensitive skin or a history of allergies, we recommend doing a small patch test before first use.

Our baby line is specially formulated with your baby's delicate skin in mind. All of our baby products are hypoallergenic, vegan, and ECOCERT certified. They contain no synthetic fragrance, chlorine, or harsh chemicals.

All of our products are made in our own facility in Turkey. Our manufacturer, Nazar Kimya, has been producing in Turkey since 1982.

The expiration date is printed on each product's packaging. Unopened products can generally be used for 24–36 months from the production date. After opening, we recommend storing them in a cool, dry place.

Orders are typically processed within 1–2 business days. Estimated delivery within the U.S. is 3–7 business days; deliveries to Alaska and Hawaii may take longer. For more details, see our Shipping & Returns page.

Once your order ships, you'll receive a tracking number by email. You can use it to follow your delivery status on the carrier's website.

Orders over $50 qualify for free shipping. Orders under $50 ship for a flat rate of $6.95.

You can request a cancellation as long as your order hasn't shipped yet. The fastest way is to email info@justgreenorganic.com with your order number.

Yes. As long as the product is unopened and unused, you can return it within 30 days of delivery. For full conditions, see our Shipping & Returns page.

If your product arrives defective or damaged, please email info@justgreenorganic.com within 7 days of delivery with a photo of the item. We'll get back to you as quickly as possible to arrange a replacement or full refund at no cost to you.

Once your returned item reaches us and is inspected, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear in your account.

Yes, you can check out as a guest. Creating an account lets you view your order history, hear about promotions, and save your payment details for faster future checkout.

We accept all major credit and debit cards (Visa, Mastercard, American Express) and Shop Pay. All payments are processed securely with SSL encryption.

An order confirmation and receipt are emailed to you automatically after your purchase. If you need a business invoice, contact us at info@justgreenorganic.com.

For corporate customers and wholesale inquiries, contact us at info@justgreenorganic.com. We'll respond as soon as possible.